TENNESSEE DEPARTMENT OF TOURIST DEVELOPMENT TAPS INDUSTRY VETERAN DENNIS TUMLIN AS KEY CUSTOMER OFFICER
NASHVILLE – The Tennessee Department of Tourist Development (TDTD) has tapped industry veteran Dennis Tumlin for a new role as Key Customer Officer, the announcement was made by Mark Ezell, Commissioner, TDTD.
Tumlin brings a deep understanding of tourism to the newly-created position, where he will be responsible for creating customer-centric strategies to increase partner connectivity and grow tourism among the state’s largest destinations and attractions. He will be based in Nashville, reporting to Commissioner Ezell.
“This role is critical as we look to better serve partners and increase tourism growth throughout Tennessee,” said Commissioner Ezell. “Dennis is widely-regarded throughout our industry, and his knowledge and passion for tourism will be a tremendous asset as we expand the reach of our business. He is the perfect addition to bolster and align partner opportunities across the state.”
“I have thoroughly enjoyed the opportunity to serve Rhea County and all of our cities over the last several years. I am also excited for the new opportunity to join Team Tennessee alongside of a very talented group of leaders,” noted Tumlin.
“Commissioner Ezell has a big vision for the future of Tennessee and I couldn’t be more excited than to be a small part of it. We have a great leadership team in place locally and Rhea County is a bright spot across our state. We will all work together to ensure the momentum continues.”
Since 2013, Tumlin served as the Executive Director of Economic and Community Development for Rhea County and was responsible industry recruitment, workforce development and tourism. His background includes extensive customer service and sales experience having worked as a senior executive serving top national accounts at The Coca-Cola Company, Inc. for over 15 years.
The new role comes at a time of unprecedented growth in tourism for Tennessee. Last year, the state announced that Tennessee tourism’s direct domestic and international travel expenditures reached an all-time record high of $20.7 billion in 2017, up 6.3 percent over the prior year according to U.S. Travel.
The state anticipates another record-breaking year when 2018 economic impact numbers are released in August.
About the Tennessee Department of Tourist Development
The mission of the Tennessee Department of Tourist Development is to motivate travel to and within Tennessee by inspiring enjoyment, creating memories, producing a desire to return, and establishing key long-term relationships that result in visitors becoming residents. The promise of Tennessee—the birthplace of the blues, bluegrass, country, gospel, soul, rockabilly, and rock ‘n’ roll—is to be the global music destination of choice. To deliver an unparalleled experience of beauty, history, and family adventure, infused with music that creates a vacation that is the “Soundtrack of America. Made in Tennessee.”